ClientView is an Australian Government authorised MSIC issuing body. Pricing, process and turnaround are the same wherever you work.
Verify your identity at a participating Australia Post outlet in Mackay, and we lodge your application to AusCheck each business day.
Not near Mackay? Any participating Australia Post outlet in Australia can verify you, and the closest one is usually near home. Find yours in a minute with our guide: Find an Australia Post MSIC verifier near you.
All inclusive from $479.09 ex GST. No separate verification, finance or postage charges.
The Port of Hay Point, about 40 kilometres south of Mackay, is one of the largest coal export ports in the world. Two separate terminals, Hay Point Coal Terminal and Dalrymple Bay Coal Terminal, export metallurgical coal from Central Queensland's Bowen Basin mines through an integrated rail and port network.
Anyone who needs unmonitored access to a maritime security zone at the Port of Hay Point at least once each year (r. 6.07F(1)) must hold a valid MSIC, including stevedores, marine pilots, tug and mooring crews, rail and terminal maintenance workers, and contractors servicing the coal terminals.
ClientView is an Australian Government authorised MSIC issuing body. Apply online, verify your identity at a participating Australia Post outlet in Mackay, and we lodge every ready application with AusCheck each business day. Start your application or read our measured processing times.
An MSIC is required by anyone who needs unmonitored access to a maritime security zone at least once each year (r. 6.07F(1)), at an Australian port, on a ship or at an offshore facility. If you work inside the fence line, you almost certainly need one.
Your MSIC is a national card. An MSIC issued by ClientView is valid at the Port of Hay Point and at every other security regulated port and offshore facility in Australia.
Hay Point Coal Terminal and Dalrymple Bay Coal Terminal are separately operated facilities with their own site inductions. Confirm current requirements with the relevant terminal operator or your employer before your first shift.
North Queensland Bulk Ports states that an MSIC is valid at any port in Australia and that every person entering a restricted zone must wear one. Read NQBP's safety and security page.
MSICs are issued by Australian Government authorised issuing bodies, and the card is national, so you can apply through any authorised issuing body and use the card at the Port of Hay Point. ClientView is an authorised issuing body: the application runs fully online, identity is verified at one of at least 324 Australia Post outlets that offer the MSIC identity check (Australia Post outlet locator, 27 August 2026), and ready applications are lodged with AusCheck each business day. Current as at 21 August 2026.
Local requirements confirmed against the operator's own published guidance: North Queensland Bulk Ports (NQBP)
Four steps. We lodge to AusCheck every business day, so nothing sits in a queue at our end.
Fill out the secure online form. It takes most applicants under an hour once documents are to hand.
Visit any of at least 324 Australia Post outlets that offer the MSIC identity check (Australia Post outlet locator, 27 August 2026), or use your trained workplace verifier if your employer has one.
Once you are verified we submit your application to the Department of Home Affairs for the mandatory AusCheck background check.
After approval your MSIC is printed and dispatched by registered post to the address you nominate.
ClientView applications cleared within three weeks of reaching AusCheck
Most
ClientView's measured processing time data, with its sample size, period and full methodology, is published and refreshed monthly at msic.com.au/msic-processing-times
ClientView applications that take longer than three weeks
Some
The AusCheck clearance stage is outside ClientView's control, and AusCheck's own published national guidance is not independently audited by ClientView. Apply at least six weeks before you need the card.
How long it takes
Apply at least six weeks before you need the card, so there is buffer even if your application falls outside the typical range.
One all inclusive price covering the government background check fee, identity and document verification, secure lodgement and postage. No separate verification, finance or postage charges. Prices as at 18 August 2026. You will complete your application on our secure application portal, msic.au.
Get cleared before you get hired.
Job Ready lets you start your AusCheck background check before you have a job.Companies with a trained workplace verifier pay less
If your staff verify identity through your own trained workplace verifier rather than at Australia Post, the rate is $451.82 ex GST for a 2 year card and $765.45 ex GST for a 4 year card, a saving of $27.27 and $9.10 respectively.
Feature
Standard
Silver
Gold
Price
2 year from $479.09 ex GST, 4 year from $774.55 ex GST
Standard + $60
Standard + $105
Typical time saved
None
1.5 to 3 hours
4 to 6 hours
Best for
Applicants who want to handle everything independently
Applicants who want expert guidance and want to prevent delays
Time poor applicants, or anyone who finds online forms difficult
Operational need letter
You complete it
Guidance provided
We contact your employer to get the letter signed
Starting your online application
You complete it
We complete it for you over the phone
We complete it for you over the phone
10 year address history
You complete it
We complete it from what you provide and help you locate your full history
We complete it from what you provide and help you locate your full history
In person identity verification
You complete it
Advice on which documents are required and which verification centre is closest to you
As Silver, plus weekend and on site options where practical
Support
Online support
Priority online support and standard phone support
Dedicated account manager and same day responses
Applications lodged to AusCheck every business day. Transparent pricing, Australian owned, and a local team on the phone when you need one.
Start your applicationAustralian owned and operated, with more than 20 years issuing MSICs. When you call, you speak to our local team.
2 year from $479.09 ex GST, 4 year from $774.55 ex GST, government fee included. No hidden verification, finance or postage charges.
Approved by the Department of Home Affairs, with more than two decades issuing tens of thousands of MSICs across Australia.
Your data is held on Australian servers and protected by independently audited cyber compliance controls, reviewed annually.
More than 5,000 companies serviced (as at 31 August 2026, ClientView records: distinct company names on file with at least one MSIC card printed) and 20 years with the same team. No offshore call centres, and you are treated as a person, not a ticket.
We're honoured by the feedback, and it fuels our commitment to the service that keeps customers coming back: nearly 500 corporate accounts have renewed MSICs with ClientView (ClientView records: 497 corporate accounts with at least one renewed MSIC card printed, on applications lodged to June 2023).
A Maritime Security Identification Card shows that you have met the background checking requirements for unmonitored access to a maritime security zone at an Australian port, on a ship or at an offshore facility. It is issued under the Maritime Transport and Offshore Facilities Security Regulations 2003, made under the Maritime Transport and Offshore Facilities Security Act 2003.
Yes, where your role needs unmonitored access. North Queensland Bulk Ports states that an MSIC is valid at any port in Australia and that every person entering a restricted zone must wear one. A person who needs unmonitored access to a maritime security zone at least once each year (r. 6.07F(1)) must hold one. Hay Point Coal Terminal and Dalrymple Bay Coal Terminal are separately operated with their own inductions, so confirm what your own role needs with the relevant terminal operator or your employer. [Source: North Queensland Bulk Ports]
$479.09 ex GST for a 2 year card, and $774.55 ex GST for a 4 year card. That covers the government background check fee, identity and document verification, lodgement and postage. Companies whose staff verify through a trained workplace verifier pay $451.82 and $765.45 ex GST respectively.
Most applications are finalised within three weeks of reaching AusCheck, and some take longer. Apply at least six weeks before you need the card. ClientView's measured processing time data, with its sample size, period and full methodology, is published and refreshed monthly at https://www.msic.com.au/msic-processing-times, which is the page that owns that dataset.
Proof of identity documents, evidence of your right to work in Australia, a 10 year address history, and an operational need confirming why you require unmonitored access to a maritime security zone at least once each year (r. 6.07F(1)). We tell you exactly what to bring before you go to verify.
A written confirmation, usually from your employer, that your job genuinely requires unmonitored access to a maritime security zone at least once each year (r. 6.07F(1)). Without it an application cannot proceed. On our Silver and Gold levels we help you get it sorted.
No. Any criminal history declaration required for an MSIC is made to AusCheck, not to ClientView. As your issuing body, ClientView does not collect or assess criminal history. AusCheck advises us of the outcome only.
At any participating Australia Post outlet, or through your employer's trained workplace verifier if there is one on site. At least 324 Australia Post outlets offer the MSIC identity check nationally (Australia Post outlet locator, 27 August 2026). Tell us your postcode and we will point you to the closest, or search our Australia Post verifier locator guide yourself.
Renew before the expiry date to keep continuous access, since an expired card means no unmonitored access from day one. If your card is lost, stolen or damaged, apply for a replacement straight away.
ClientView issues your MSIC the same way at every Australian port: same price, same process, same team. If your work takes you further along the coast, these ports are worth knowing.
The guides most applicants read first, covering cost, timing and what to bring.
Renew before it expires so your unmonitored access never lapses.
Renew your MSICLodged to AusCheck every business day. One all inclusive price. A local team on the end of the phone.
Start your application