Replace your ClientView MSIC

No, there is nothing to pay at the Australia Post counter. Your identity check there is already included in your card price.

Details

• Australia Post is our standard way to verify your identity. We cover that Australia Post service for you, so it is built into the card price, with nothing extra to pay on the day.
• Not every outlet offers MSIC verification. Find a participating Australia Post outlet before you go.
• If your employer is an approved MSIC verifier, they can verify you in house instead, and the card is a little cheaper.
• Registered post is a small charge added to every card, and every cost is shown clearly before you pay, so there are no surprises.
• If a Post Office clerk questions anything, our team can help on the spot. Email us at info@msic.com.au or call 1300 855 960.

You can still apply. Neither a passport nor a birth certificate is compulsory. Other accepted documents cover the same categories.

Details

• Category A (start of identity), instead of a birth certificate: an Australian Citizenship Certificate, or an Australian visa located inside your overseas passport.
• Category B (photo and signature ID), instead of a passport: a current Australian driver licence or another current government-issued photo ID.
• You still need a Category C document (evidence you use your identity in the community, such as a Medicare card) and a Category D document (proof of your current address, less than six months old).
• If you cannot meet the standard set, there may be an alternative identity pathway. Email us at info@msic.com.au or call 1300 855 960 and we will help you work out what you can use. (See r. 6.08BB(2), r. 6.08BC)

Payment is made when you lodge your application, and it matters more than people expect: your application does not progress to AusCheck background checking until payment has been received.

If payment is outstanding, your application simply sits and waits, even if your documents and operational need letter are all in. Paying promptly at the time you apply is the simplest way to keep everything moving.

You need a complete 10-year residential address history with no gaps. For each address, record the month and year you moved in and out.

It is worth gathering this before you begin, because missing or incomplete address history is one of the most common reasons people stall part way through the application. If you have moved often or lived overseas, take a moment to piece together the full timeline first, then the form is quick.

You must provide required identity documents (r. 6.08BB) and a statutory declaration (or a police report if stolen) explaining the loss, damage or theft, as required for the issue of a replacement MSIC (r. 6.08L; r. 6.07Q(2)(j)).

No fixed timeframe is specified in the regulations for issuing a replacement (r. 6.08L). Check with your provider for estimated processing times.

No. A replacement MSIC issued under r. 6.08L does not require a fresh background check.

Details

• What it does require is a statutory declaration from you "stating that, since his or her background checks were completed, he or she has not been convicted of a maritime-security-relevant offence" (r. 6.08L(1)(d)).
• Where the card was lost or destroyed, the declaration setting out those circumstances (r. 6.08L(1)(a)(i)) may be in the same document as the conviction declaration.
• A fresh background check belongs to a new or renewed MSIC, not to a replacement of a card you already hold.

Regulation references

r. 6.08L(1)(a)(i); r. 6.08L(1)(d)

Yes. A temporary MSIC can be issued under r. 6.08K if you hold a blue MSIC that has been lost, stolen, destroyed or forgotten, provided your maritime industry participant's security plan allows temporary MSICs to be issued and you show proof of identity.

Details

• A temporary MSIC expires on the date set by the issuing participant, and is automatically cancelled once your replacement MSIC is issued.

Your original MSIC becomes invalid immediately once the replacement is issued.

If you locate the old card afterwards, return it to your issuing body as soon as possible. Do not continue to use it; only the new card is valid for site access.

You must notify your issuing body within 7 days of becoming aware that your MSIC is lost, stolen or destroyed.

• Lost or destroyed: make a statutory declaration describing the circumstances, within 7 days.
• Stolen: provide the issuing body with a copy of a police report (or other police-issued information about the theft), within 7 days.

Failing to report within this timeframe is an offence under the Maritime Transport and Offshore Facilities Security Regulations 2003, r. 6.08R(1).

The regulations do not prohibit an employer from helping, but the replacement process (r. 6.08L) requires the applicant's identity to be verified and all standard evidence to be provided.

Employer assistance is allowed as long as regulatory requirements are met.

If your MSIC is lost, stolen or destroyed, you must notify your issuing body within 7 days of becoming aware.

Details

• Lost or destroyed: make a report to the issuing body in the form of a statutory declaration within 7 days, describing the circumstances.
• Stolen: give the issuing body a copy of a police report, or other police issued information about the theft, within 7 days.
• Failing to report within this time is an offence under the Maritime Transport and Offshore Facilities Security Regulations 2003, r. 6.08R(1).

You must not enter or remain in a maritime security zone unless you are properly displaying your valid MSIC (r. 6.07J(1)). If your card is lost or stolen, you are not permitted to access these areas until you receive a replacement.

The issuing body may issue a replacement if the card is lost, stolen, destroyed or no longer works (r. 6.08L). You must follow the replacement application process.