Replace your ClientView MSIC

Quickly and easily replace your MSIC with ClientView — Australia’s cheapest, most secure and trusted replacement service.

Request a replacement

*Applies only to cards issued by ClientView. If your card was issued by another provider, you can apply for a new card with us.

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Lowest Price Guaranteed. Clear, upfront pricing with no hidden fees.

Top-Tier Security. Built on Australia’s most secure technology platform, with annual audits.

Trusted for 20+ Years. Consistent, expert service from a team that knows MSIC inside and out.

Local Business, Real Support. We’re a small Aussie team. No offshore call centres.

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Why Replace your MSIC promptly?

Legal Obligation

The law requires a current MSIC to access port facilities.

Access Continuity

No card means no site entry, which can mean lost shifts and income.

Identity Protection

Prevents misuse of your original card by unauthorised parties.

Same Low Price

You only pay the replacement fee, plus any optional service upgrade.

Reasons to replace your MSIC

You may lose access to ports and port facilities needed to conduct business.

Lost, destroyed, damaged, altered or defaced

Typical Proof Needed

Statutory Declaration (lost / damaged)

Details:

The card is physically unusable, or the details are unreadable.

Stolen

Typical Proof Needed

  • Statutory declaration (stolen)
  • Police report (incident reference number)

If Stolen:

Once reported, card is immediately cancelled in the national register.

Change of name

Typical Proof Needed

Official name-change certificate /marriage certificate.

Details:

Card must display your current legal name

Change of MSIC type

Typical Proof Needed

Operational-need letter for new colour (Blue ⇄ White)

Example:

Upgrading from visitor white to worker blue

Visa Extension

Typical Proof Needed

Updated visa grant notice

Details:

Card validity needs to match new visa end-date.

The Process

How to replace your MSIC

Request a replacement

1. Fill out replacement form

Fill out your replacement form here.

2. We contact you

We provide further instructions and documentation needed for replacement. Read more about replacing your MSIC card here.

3. Verification

We confirm your particulars, documentation and next steps. Usually, no visit to Australia Post is required, except under certain circumstances.

4. Card printed & ready

We send to your nominated address by registered post.

FAQs

Find answers to your questions about the MSIC application process and our services.

When do I pay for my MSIC and does it affect processing?

You pay when you lodge your application, and it matters: your application does not progress to AusCheck background checking until payment is received.

Payment is made when you lodge your application, and it matters more than people expect: your application does not progress to AusCheck background checking until payment has been received.

If payment is outstanding, your application simply sits and waits, even if your documents and operational need letter are all in. Paying promptly at the time you apply is the simplest way to keep everything moving.

What address history do I need for my MSIC application?

A complete 10-year residential address history with no gaps, including the month and year you moved in and out of each address.

You need a complete 10-year residential address history with no gaps. For each address, record the month and year you moved in and out.

It is worth gathering this before you begin, because missing or incomplete address history is one of the most common reasons people stall part way through the application. If you have moved often or lived overseas, take a moment to piece together the full timeline first, then the form is quick.

What information do I need to request a replacement card?

Proof of identity and a statement about how the card was lost, stolen, or damaged. Some providers may require a statutory declaration or police report.

You must provide required identity documents (r. 6.08BB) and a statutory declaration (or a police report if stolen) explaining the loss, damage or theft, as required for the issue of a replacement MSIC (r. 6.08L; r. 6.07Q(2)(j)).

How quickly can I get a replacement MSIC?

The timing depends on the Issuing Body, there is no set minimum or maximum in the regulations.

No fixed timeframe is specified in the regulations for issuing a replacement (r. 6.08L). Check with your provider for estimated processing times.

Do I need new background checks for a replacement?

No, not if your existing background check is still valid.

If your current background check is valid (i.e., within the MSIC's active period), you do not need a new one for a replacement (r. 6.08L; r. 6.08BG for check duration).

New background checks are only needed if your card is expired or the check period lapses.

Can I get a temporary MSIC while waiting for replacement?

Yes. A temporary MSIC can be issued under r. 6.08K while your replacement is processed, subject to your employer's security plan.

Yes. A temporary MSIC can be issued under r. 6.08K if you hold a blue MSIC that has been lost, stolen, destroyed or forgotten, provided your maritime industry participant's security plan allows temporary MSICs to be issued and you show proof of identity.

Details
  • A temporary MSIC expires on the date set by the issuing participant, and is automatically cancelled once your replacement MSIC is issued.
What happens if I find my old MSIC after getting a replacement?

No. Once a replacement MSIC is issued, your original card is cancelled and must be returned to your issuing body.

Your original MSIC becomes invalid immediately once the replacement is issued.

If you locate the old card afterwards, return it to your issuing body as soon as possible. Do not continue to use it; only the new card is valid for site access.

What are my legal obligations if my MSIC is lost, stolen or destroyed?

Yes. If your MSIC is lost, stolen or destroyed, you must notify your issuing body within 7 days. Lost or destroyed cards need a statutory declaration; stolen cards need a police report.

You must notify your issuing body within 7 days of becoming aware that your MSIC is lost, stolen or destroyed.

  • Lost or destroyed: make a statutory declaration describing the circumstances, within 7 days.
  • Stolen: provide the issuing body with a copy of a police report (or other police-issued information about the theft), within 7 days.

Failing to report within this timeframe is an offence under the Maritime Transport and Offshore Facilities Security Regulations 2003, r. 6.08R(1).

Still have questions?

Read our full list of FAQs.

More FAQs

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