Support & Troubleshooting

Practical articles and answers for when an MSIC application doesn't go to plan. The guidance here covers the issues people run into most — document verification problems at Australia Post, questions about the 10-year address history, delays while a background check is underway, and the options if an application is refused. You'll find steps for avoiding the mistakes that cause hold-ups, how to check where your application is up to, and what to do next if your card is delayed or rejected. If the answer isn't here, our team is a phone call away — no offshore call centres, just people who know the MSIC process.