Corporate Solutions

ClientView supports a broad mix of employers that rely on MSICs for safe and compliant operations.

Typical organisations using ClientView

• Port and terminal operators and their contracted stevedoring and logistics providers.
• Shipping, tug and offshore facility operators.
• Large transport, logistics and supply chain companies with national footprints.
• Other maritime related employers that manage large pools of MSIC holders.

These organisations choose ClientView for its corporate portal, trained staff and proven record of delivering MSICs at scale.

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

ClientView records MSIC expiry dates in the corporate portal and uses proactive reminders so renewals can be started and approved before cards lapse.

How renewals are managed

• Each cardholder record includes card type, issuing date and expiry date.
• Administrators can view upcoming expiries by site, role or cost centre.
• Reminder prompts make it easy to start renewal applications well ahead of expiry.
• Renewal status can be monitored through to card production and dispatch.

This approach reduces last minute renewals and helps keep critical staff continuously compliant and able to work.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

ClientView's Corporate Portal lets administrators view all staff MSICs, set automated renewal reminders, perform in-house identity checks and lodge bulk applications with consolidated invoicing, dramatically cutting admin time and costs.

Trained administrators conduct in-person ID checks (r. 6.08BB), collect required documents, confirm operational need and lodge background-check applications via AusCheck

Details

• All procedures adhere to the MSIC Plan's secure verification protocols .

MSICs are personal; if a former employee no longer has an operational need, they must return the card within 30 days under r. 6.08Q

Details

• ClientView will cancel the MSIC and record the return there is no corporate liability once the individual no longer qualifies .

Per r. 6.08BB, each applicant must present Category A, B and C identity documents (and Category D if address not shown), along with a signed operational-need letter

Details

• Company-administered in-person verification completes the process, and scanned copies are uploaded securely .

Corporate accounts have no volume thresholds

Details

• Whether you issue one card or thousands, the portal supports unlimited scale with identical service levels and pricing .

At application or renewal, administrators request an invoice in the portal

Details

• ClientView processes it on the same business day, issues a single consolidated invoice for all selected MSICs and provides electronic remittance details to avoid delays .

Administrators can select multiple impending expiries in the corporate portal and trigger batch renewals in a single action.

Details

• The system re-submits background checks where required and generates consolidated invoices, reducing the administrative effort of renewing cards one at a time.

Remove departed staff through the portal's cardholder management, and update the sponsoring details when someone changes employer — an MSIC belongs to the individual and is not transferred between companies.

Details

• Administrators can deactivate or unlink a cardholder in the portal once they leave, so the company is no longer their sponsor.
• When an employee moves to a new employer, the card stays valid but the new employer's operational-need sponsorship must be recorded; the card is not reissued unless it has expired or the holder's details have changed.
• Report any lost, stolen or no-longer-needed cards so they can be cancelled.

Yes. The ClientView Corporate Portal is designed for multi-user management. You can create, renew, suspend, and cancel hundreds of MSICs from a single interface, assign roles to team members, and delegate approval workflows to streamline large-scale MSIC programmes.

Contractors fall under the same corporate account structure. You can add contractors as MSIC applicants, verify their identity and operational need, and issue Blue or White MSICs according to the same procedures as employees .

Customisable reports and analytics are available in the Corporate Portal

Details include:

• issuance volumes
• expiry forecasts
• active vs. suspended cards and audit trails.

Administrators can export usage data on demand to meet internal compliance and management-reporting needs.

Administrators can edit staff records in the portal at any time. Changes

Details

• name updates
• address revisions or operational-need amendments are captured in real time
• and supporting documentation can be uploaded directly to satisfy regulatory requirements (e.g. name change documents under r. 6.08LCA)

The Corporate Portal provides a central dashboard where administrators can track the status of every MSIC application from submitted, to background-checked, to printed and dispatched ensuring full visibility and control over the entire lifecycle .

Through the ClientView Corporate Portal, administrators receive automated expiry alerts and can proactively manage renewals

Details

• The system issues email reminders at 3 months, 1 month and 2 weeks before expiry, and administrators can view all upcoming expiries in real time via the portal .

ClientView offers the most competitive per-card pricing in the market, so volume discounts are not required. All corporate clients benefit from our lowest published MSIC fees, combined with hyper-efficient finance processes that yield the best total cost of ownership .

ClientView supports a broad mix of employers that rely on MSICs for safe and compliant operations.

Typical organisations using ClientView

• Port and terminal operators and their contracted stevedoring and logistics providers.
• Shipping, tug and offshore facility operators.
• Large transport, logistics and supply chain companies with national footprints.
• Other maritime related employers that manage large pools of MSIC holders.

These organisations choose ClientView for its corporate portal, trained staff and proven record of delivering MSICs at scale.

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

The ClientView Corporate Portal gives nominated administrators a single, secure view of all MSIC holders, applications and renewals across every site.

Key portal features

• Maintain a live register of all current and past MSIC holders linked to locations and business units.
• Start new applications, upload documentation and track progress in real time.
• Allocate staff to different sites, roles or cost centres for easier internal reporting.
• Trigger renewals, monitor expiries and export audit ready reports when required.

This centralised portal removes spreadsheets and email trails and gives your organisation clear control of its MSIC obligations.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

ClientView's Corporate Portal lets administrators view all staff MSICs, set automated renewal reminders, perform in-house identity checks and lodge bulk applications with consolidated invoicing, dramatically cutting admin time and costs.

ClientView and most issuing bodies do not produce sample cards for operational use.

Details

• Sample cards are strictly for demonstrations, internal systems testing or training sessions.
• They cannot be presented at security points because they are not recognised under the Regulations (see section 2.2.2 of the ClientView Plan).

Volunteers are treated the same as paid workers: the test is operational need, not whether you are paid.

When a volunteer needs a blue MSIC

• If your duties require unmonitored access to a maritime security zone at least once each year, you need a blue MSIC (r. 6.07F(1)).
• Typical examples include training inside security zones, vessel maintenance in secured areas, regular patrols through zones and equipment storage access.

Emergency response exemption

• No MSIC is required while responding to an emergency (r. 6.07N). This covers law enforcement, ambulance, rescue and fire service officers responding to an emergency.

Points to note

• Occasional, escorted zone access may not meet the operational need test.
• The same background checks and cost recovery arrangements apply to volunteers as to paid workers.
• Group exemptions may be available in some cases (r. 6.07M).

You can assign and delegate multiple administrator roles within the portal, each with configurable permissions for application submission, verification, reporting and invoicing .

All MSIC workflows applications, renewals, suspensions, cancellations and reporting are consolidated in the ClientView Corporate Portal for maximum efficiency and transparency .

Trained administrators conduct in-person ID checks (r. 6.08BB), collect required documents, confirm operational need and lodge background-check applications via AusCheck

Details

• All procedures adhere to the MSIC Plan's secure verification protocols .

Per r. 6.08BB, each applicant must present Category A, B and C identity documents (and Category D if address not shown), along with a signed operational-need letter

Details

• Company-administered in-person verification completes the process, and scanned copies are uploaded securely .

Corporate accounts have no volume thresholds

Details

• Whether you issue one card or thousands, the portal supports unlimited scale with identical service levels and pricing .

At application or renewal, administrators request an invoice in the portal

Details

• ClientView processes it on the same business day, issues a single consolidated invoice for all selected MSICs and provides electronic remittance details to avoid delays .

Administrators can select multiple impending expiries in the corporate portal and trigger batch renewals in a single action.

Details

• The system re-submits background checks where required and generates consolidated invoices, reducing the administrative effort of renewing cards one at a time.

Remove departed staff through the portal's cardholder management, and update the sponsoring details when someone changes employer — an MSIC belongs to the individual and is not transferred between companies.

Details

• Administrators can deactivate or unlink a cardholder in the portal once they leave, so the company is no longer their sponsor.
• When an employee moves to a new employer, the card stays valid but the new employer's operational-need sponsorship must be recorded; the card is not reissued unless it has expired or the holder's details have changed.
• Report any lost, stolen or no-longer-needed cards so they can be cancelled.

Yes. The ClientView Corporate Portal is designed for multi-user management. You can create, renew, suspend, and cancel hundreds of MSICs from a single interface, assign roles to team members, and delegate approval workflows to streamline large-scale MSIC programmes.

Customisable reports and analytics are available in the Corporate Portal

Details include:

• issuance volumes
• expiry forecasts
• active vs. suspended cards and audit trails.

Administrators can export usage data on demand to meet internal compliance and management-reporting needs.

Administrators can edit staff records in the portal at any time. Changes

Details

• name updates
• address revisions or operational-need amendments are captured in real time
• and supporting documentation can be uploaded directly to satisfy regulatory requirements (e.g. name change documents under r. 6.08LCA)

The Corporate Portal provides a central dashboard where administrators can track the status of every MSIC application from submitted, to background-checked, to printed and dispatched ensuring full visibility and control over the entire lifecycle .

Through the ClientView Corporate Portal, administrators receive automated expiry alerts and can proactively manage renewals

Details

• The system issues email reminders at 3 months, 1 month and 2 weeks before expiry, and administrators can view all upcoming expiries in real time via the portal .

If your MSIC is revoked (cancelled or suspended), you have the right to request reconsideration by the Secretary and, if not satisfied, to apply for a review by the Administrative Review Tribunal (ART).

Regulation references

See r. 6.08X, r. 6.08Z

If your MSIC is cancelled, suspended, or you disagree with another compliance action, you can apply to the Secretary for reconsideration

Details

• If still dissatisfied, you may apply to the Administrative Review Tribunal (ART) for a formal review.

Regulation references

See r. 6.08X, r. 6.08Z

The regulations provide different pathways depending on the type of background check failure: Automatic Disqualification (Regulation 6.08D): Tier 1 offense conviction Adverse security assessment (non-qualified) Adverse criminal intelligence assessment Results in written "disqualifying notice" Cannot enter maritime security zones May notify employer Qualified Security Assessment (Regulation 6.08H): Secretary reviews and decides May approve if no threat to maritime security Written notice of decision provided Review rights under ASIO Act Adverse Criminal Record - Tier 2/3 (Regulation 6.08F): Can apply to Secretary for approval Secretary considers offense nature, time elapsed, conduct 30-day decision timeframe Written decision with reasons Rights and Notifications: Written notice required for all rejections Reasons must be provided Appeal rights explained Review available through Administrative Review Tribunal (6.08Z) The system balances security requirements with procedural fairness, providing pathways for review except for the most serious disqualifying factors.

When you registered online the system created a unique Application ID and login

Details

• Each major milestone (ID verified, background-check lodged, AusCheck decision, card printed, card posted) is visible on your dashboard and also triggers an automatic email/SMS.

Under the ClientView MSIC workflow, application data sit inside the secure MSIC Information System that is accessible only to authorised issuing officers

Details

• Employers provide the 'operational-need' letter but have no portal access, and privacy rules prevent ClientView disclosing status without your consent.

Employers must ensure cards are surrendered when employment ends

Details

• ClientView assists with a stepped reminder process initial prompt, follow-ups at 30 and 60 days and a statutory declaration pack if the card is still missing
• A holder who keeps an expired card beyond 30 days commits an offence under r. 6.08P(1).

You can assign and delegate multiple administrator roles within the portal, each with configurable permissions for application submission, verification, reporting and invoicing .

All MSIC workflows applications, renewals, suspensions, cancellations and reporting are consolidated in the ClientView Corporate Portal for maximum efficiency and transparency .

MSICs are personal; if a former employee no longer has an operational need, they must return the card within 30 days under r. 6.08Q

Details

• ClientView will cancel the MSIC and record the return there is no corporate liability once the individual no longer qualifies .

Remove departed staff through the portal's cardholder management, and update the sponsoring details when someone changes employer — an MSIC belongs to the individual and is not transferred between companies.

Details

• Administrators can deactivate or unlink a cardholder in the portal once they leave, so the company is no longer their sponsor.
• When an employee moves to a new employer, the card stays valid but the new employer's operational-need sponsorship must be recorded; the card is not reissued unless it has expired or the holder's details have changed.
• Report any lost, stolen or no-longer-needed cards so they can be cancelled.

No. An MSIC belongs to you, not your employer, so changing jobs does not require a new card (r. 6.07A(1)(c); r. 6.07B).

Details

• Your existing card remains valid until its expiry date.
• Your new employer's operational-need sponsorship should be recorded with the issuing body, and you should report a change of residential address (r. 6.08LD) or name (r. 6.08LCA) if applicable.
• You only replace the card when it expires or when reportable details change.

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

ClientView records MSIC expiry dates in the corporate portal and uses proactive reminders so renewals can be started and approved before cards lapse.

How renewals are managed

• Each cardholder record includes card type, issuing date and expiry date.
• Administrators can view upcoming expiries by site, role or cost centre.
• Reminder prompts make it easy to start renewal applications well ahead of expiry.
• Renewal status can be monitored through to card production and dispatch.

This approach reduces last minute renewals and helps keep critical staff continuously compliant and able to work.

Yes. High volume and multi site employers usually gain lower per card costs and significant efficiency savings through ClientView's corporate MSIC solution.

Cost advantages for larger programmes

• Corporate pricing reflects consolidated volumes rather than one off individual applications.
• Bulk billing and central invoicing reduce transaction and administration costs.
• The portal and trained verifiers sharply reduce rework and processing delays.
• Fewer disruptions to site access avoid costly downtime for critical staff.

Over time, these efficiencies can materially lower the total cost of managing your MSIC obligations.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

Special arrangements in r. 6.08LA allow re-issue when a new work entitlement visa is granted within 12 months of the old visa's expiry, provided you still have an operational need and sign a statutory declaration.

Offshore oil rig workers who need access to an offshore security zone must hold a valid blue MSIC (r. 6.07J).

Display exemption for facility crew

• Crew members of an offshore facility must still hold a valid blue MSIC, but are exempt from displaying it while carrying out their duties within the offshore security zone (r. 6.07J(2)(f)).
• The card must be displayed when transiting to and from the facility, including through ports.

Foreign crew

• Foreign crew of foreign regulated vessels in offshore water side zones may have a further exemption where they are not Australian citizens, do not hold Australian work visas, and are performing crew duties (r. 6.07J(2)(g)).

In practice

• Australian workers and visa holders need a blue MSIC.
• Helicopter or vessel transfers and supply base access can cross maritime security zones, where the card must be displayed.

The MSIC's scope is limited to Australian maritime security zones as established in the regulations:

Within Australian Zones:

• MSICs permit access to any vessel within maritime security zones
• No distinction between Australian and international vessels in zone access
• International vessels in Australian ports create security zones requiring MSICs Regulation 6.07J applies regardless of vessel flag state

Limitations:

• MSICs are issued under Australian law with Australian territorial application
• No reciprocal recognition provisions with other countries mentioned
• Definition of zones tied to Australian ports and facilities No extraterritorial application provided

Practical Application:

• Stevedores can load/unload international vessels in Australian ports
• Ship agents can board international vessels in Australian waters
• Repairs/maintenance on international vessels in Australian zones permitted
• MSIC becomes irrelevant once vessel leaves Australian maritime security zones

Not Authorised:

• Work on international vessels in international waters
• Access to foreign ports
• Recognition by foreign maritime security authorities

The MSIC is fundamentally an Australian security credential for Australian-controlled zones, regardless of the nationality of vessels within those zones.

Regulation 6.08I(1) establishes the standard validity periods:

For white MSICs or blue MSICs applied for with 2-year validity: "2 years after the last day of the month in which the background check, undertaken when the holder applied for the MSIC, was completed" (6.08I(1)(a))

For blue MSICs applied for with 4-year validity: "4 years after the last day of the month in which the background check, undertaken when the holder applied for the MSIC, was completed" (6.08I(1)(b))

However, Regulation 6.08I(2) provides several important exceptions that may result in shorter validity periods:

• MSICs for persons under 18 expire no later than 6 months after their 18th birthday or 2 years from background check completion, whichever is earlier
• MSICs for visa holders expire no later than their visa expiry date
• MSICs issued to ASIC holders expire on the same day as their ASIC
• MSICs for crew of Australian International Shipping Register vessels are limited to 2 years Replacement MSICs expire according to special rules in Regulation 6.08L(3)

There is no lower age limit. An issuing body may issue an MSIC to a person 'younger than 18' if the person satisfies the standard criteria in r. 6.08C(1)

(a)-(e): operational need:

• (a); identity verified
• (b); evidence of Australian citizenship
• (c)(i) or a visa that entitles the person to work in Australia
• (c)(ii) or Australian-registered-ship crew status (c)(iii)
• favourable security and criminal-history outcomes (d)-(e) .

For applicants under 14 at the time of application, the application must:

• Obtain written consent from a parent or guardian authorising all MSIC-issuance steps (r. 6.08C(4)(b))
• ' A minor's MSIC must expire at the earlier of: (i) six months after the holder's 18th birthday or (ii) two years after the month in which their background check was completed (r. 6.08I(2)(a))

Non-citizens can apply if they meet the following requirements: 

• overseas workers on a visa
• must provide evidence of entitlement to work in Australia (r. 6.07A(1A)). Acceptable evidence includes a visa with work rights.
• All other requirements apply:
  
  • proof of operational need
  • identity
  • and security/background checks (r. 6.07A(1); r. 6.07B; r. 6.08BB).

The MSIC will not be valid beyond the visa's expiry date (r. 6.08I(2)(b))

Documents may include:

• an Australian passport
• a valid Australian work visa
• or another Department of Home Affairs document that shows your right to work in Australia. (See r. 6.08C(1)(c)(ii))

If your citizenship or visa status changes and you are no longer eligible to work in Australia, your MSIC must be cancelled (r. 6.08M(1)(d))

Details

• You are required to notify your issuing body of any changes affecting your eligibility.

You must show one original document from each of the four categories below, in person, at the same appointment. One document cannot count for two categories.

• Category A (the start of your identity): an Australian birth certificate or Australian Citizenship Certificate. If you were born overseas: an Australian visa located inside your overseas passport.
• Category B (photo ID with your signature): an Australian or foreign driver's licence, or a passport. Must be a different document from your Category A.
• Category C (your identity in everyday use): a Medicare card or private health fund card. Must be different again from A and B.
• Category D (your current address, only if needed): a utility bill (electricity, gas or water) less than 6 months old. Only needed if your address is not already shown on your A, B or C documents, so check your driver's licence first.

Originals only, with no photocopies or digital licences, and you must attend in person. There is no online or postal option, and this applies every time you apply (regulation 6.08BB). If any document is not in English, bring a certified English translation with the original. Overseas documents may also need authentication, which can take weeks, so start early.

AusCheck conducts four mandatory background checks:

1) Criminal history check coordinated by the Australian Criminal Intelligence Commission (ACIC), covering all Australian jurisdictions;

2) ASIO security assessment for terrorism and national security concerns;

3) Immigration status verification confirming right to work;

4) Politically motivated violence assessment. These checks examine your past 10 years (or from age 16 if younger than 26).

‍

You must declare ALL criminal history including:

• spent convictions
• charges
• and court appearances. Non-disclosure of any criminal history
• even minor offences
• can result in automatic rejection for providing false information

Possible delays can include extra police-history checks, visa checks, mismatching information, or missing documents. AusCheck triggers additional state police or security agency inquiries for a small percentage of applicants. Common causes include a mismatched address, an incomplete 10-year history, an unverified visa, or incomplete documentation — all of which can pause the application until resolved.